Welcome to the NGO Benchmarking Model
The Non-Government Organisation (NGO) Benchmarking Model is a capability development tool to help not-for-profit organisations deliver high quality programs and drive innovation across the human services sector.
It has been developed by the Social Innovation Council - a strategic partnership between the NSW Government and NGOs established to foster innovation in the way human services are developed, delivered and measured.
The Model includes 10 standards designed to help NGOs implement the robust, customer-centred operations needed to deliver efficient, high quality and innovative programs and services. Each standard has three levels of attainment that builds on the one before:
NGOs were invited to participate in stage one implementation of the NGO Benchmarking Model by completing an online self-assessment from 21 August – 9 October 2017 and providing feedback on their experience. This information is core to the evaluation that we are currently finalising and will shape how NSW Government uses the Benchmarking Model in future. We’ll share the evaluation outcomes with participating organisations in early 2018.
NGOs can login now and see how their organisation compares to all the NGOs that participated in stage one (note: the results are self-reported and have not been validated).
If you didn’t participate in stage one, your organisation can register now and access this capability development tool.
If you have any questions, please contact the Social Innovation Team at SocialInnovation@finance.nsw.gov.au