Welcome to the NGO Benchmarking Model
The non-government organisation (NGO) Benchmarking Model is a capability development tool to help not-for-profit organisations deliver high quality programs and drive innovation across the human services sector.
It has been developed by the Social Innovation Council - a strategic partnership between the NSW Government and NGOs established to foster innovation in the way human services are developed, delivered and measured.
The Model includes 10 standards designed to help NGOs implement the robust, customer-centred operations needed to deliver efficient, high quality and innovative programs and services. Each standard has three levels of attainment that builds on the one before:
To test your organisation’s performance against the NGO Benchmarking Model, we have developed this online self-assessment platform. To progress from emerging to mature, and from mature to excelling, your organisation must meet the requirements of the previous level. Your organisation is free to attempt as little or as many of the levels as you like.
For those of you who participated in the public consultation process earlier this year - we appreciate your input and thanks to your feedback we have made improvements to the Model and online platform.
If you would like further information on other Social Innovation Council initiatives please visit the Innovation NSW website by going to this link: https://www.innovation.nsw.gov.au/social-innovation/social-innovation-council